This policy is valid for 60 days after receipt of the item and you can apply for a return for no reason. If you wish to return the product due to the quality of the product, we will bear the shipping cost for the return.
Some types of merchandise are exempt from returns. Fresh food such as food, flowers, newspapers and magazines cannot be returned. We also do not accept personal or hygienic products, dangerous goods, flammable liquid or gas products.
Other non-returnable items: -gift card -Downloadable software products -Several health and personal care products
A receipt or proof of purchase is required to complete the return. Please do not return the purchased item to the manufacturer.
In some cases, only partial refunds will be given (if applicable) -Books with obvious traces of use -Opened a CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record -Items of parts that are not in their original condition, damaged or missing due to reasons other than our negligence -If the item is returned more than 30 days after delivery
Refund (if applicable) After receiving and confirming the return, we will send you an email notifying you that you have received the returned item. We will also notify you to approve or reject the refund. Once approved, the refund will be processed and a credit limit will be automatically added to your credit card or original payment method within a certain number of days.
Delayed or lost refund (if applicable) If there is no refund, please check your bank account again first. Then contact your credit card company. It may take some time for the refund to be officially released. Then contact the bank. There is usually some processing time before refund. If you have completed all of these operations and you do not receive a refund, please contact us at firstname.lastname@example.orgemail@example.com.
Sale items (if applicable) Only regular priced items are refundable. Unfortunately, special priced items are non-refundable.
Communication (if applicable) We will replace only defective or damaged products. If you need to exchange for the same item, please send an email to firstname.lastname@example.orgemail@example.com and send the item to: [262-0043 JP, JCL Co., Ltd., Amado-cho, Hanamigawa-ku, Chiba]
Gift If it is marked as a gift when purchased and shipped directly, you will earn gift points equivalent to a return. When you receive the returned item, a gift certificate will be mailed to you.
If the item is not marked as a gift at the time of purchase, or if the gift provider ships the order to you and then sends it, we will refund the gift provider and understand the return.
Shipping When returning the product, please mail it to [262-0043 JP, JCL Co., Ltd., Amado-cho, Hanamigawa-ku, Chiba Prefecture].
The shipping cost for returned goods will be borne by the customer. Order fees and additional return shipping charges will be refunded at a later date.
Delivery times for replacements may vary depending on your area.
We guarantee 100% that we can properly handle pre-sale and post-sale issues. Customers don't have to worry.